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sometimes the answer is no
Don't let the bastards get you down! I hate saying no! There is something deep inside my psyche that screams failure when I’m unable to please people, which is probably one reason I am so good at...
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the customer is not always right.
This may sound cliche but I am a customer experience junkie. Everywhere I go, I am internally gauging the level of service I receive as a customer, so that I can truly understand client needs. Last...
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6 clues to customer service or disservice
I believe there can be too much of a good thing. Here are some examples of consequences from excessive behavior: Too much ice cream = bloated lactose intolerance or weight gain Too much time on the...
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Take a Break with the Mermaids
Mermaid Pam When and how do you find time to rest? Are you constantly in motion, reasoning, blogging, tweeting, face-booking, cleaning (well, let’s not get carried away), etc? If you are anything like...
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Tenacity or Stupidity?
What does it mean to hold on to something whether it is ethereal or tangible no matter the outcome? Is it an admirable quality or one of selfishness or stupidity that causes us to continue our...
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are we sales people or zombies?
am I a zombie or a sales person? Help Please? When embarking on a shopping trip, what does the sales staff’s level of service look like? You may be wondering how it should appear? Customer service...
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Don’t look for easy, look for possible
I have been a leader most of my adult life. One trait shared with other effective dynamic leaders is that I don’t think I know it all. I am continually enhancing knowledge and skills with something...
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service statement: pay it forward continued…
thinking of you It is impossible to completely remove my customer experience leader hat. On a shopping expedition of any sort, I can’t help but overhear conversations between customers and...
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Should we settle for unremarkable?
Enjoying comps at MGM Grand Recently I had a conversation with a girlfriend about the pitfalls of adequate customer service. Have you ever been blown away by the level of attention given by a customer...
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writing about me
This is how I feel right now about the about me page! Change is in the air. Fall turns to winter, the holidays are nearing, and my two year blogging anniversary is fast approaching. Striving to rebrand...
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Where do you expect great customer service?
Where do you expect to receive great customer service? Do you think it is reserved for high end services or products? We have been led to believe so, as our society has become a self-service culture....
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